How to Check Du Data Balance and Credit Online?

The ability to view your du account balance online is a convenient and efficient way to stay updated on your account’s financial status. Whether you need to monitor your usage, plan your expenses, or ensure you have sufficient credit, performing a Check Du Data Balance online offers a quick and hassle-free solution. By utilizing digital platforms and services, such as du telecom’s website, check code, mobile app, and online account portals, you can easily retrieve your prepaid or postpaid sim credit with just a few clicks or taps. This guide will walk you through different methods, step-by-step, empowering you on how to perform a DU data balance check and gain a clear understanding of your financial standing.

How to Check Balance in DU Data Balance | Du Balance Inquiry

Here are the complete details for each of the 7 methods including Du balance check codes, online methods, and many more to check your sim credit information.

Method 1: Using USSD Code 

1. Dialing the USSD Code:

To check your du data balance, open the dialer on your phone.

• Simply dial the shortcode *135# or text ‘balance‘ to 1335 from your messaging app.

2. Receiving Balance Information:

• After dialing the USSD code, wait for a few seconds.
• You will receive a message displaying your du account credit.
• Take note of the information provided.

Note: Keep in mind that this service provider may charge a nominal fee for using the du data balance check code. Therefore, note any deductions made for using this service.

Method 2: Sending an SMS

1. Composing the SMS:

• Open the messaging app on your phone.
• Compose a new message.

2. Entering the Correct Format:

• In the recipient field, enter the phone number designated by du for balance inquiry. It is typically “1355”.
• In the message body, type “BAL” or “BALANCE”(without quotes) to request your du account credit.

3. Sending the SMS:

• Double-check the recipient number and the message content for accuracy.
• Send the SMS.

4. Receiving Balance Information:

• After sending the SMS, wait for a few moments.
• You will receive a reply message from du with your credit information.

Watch the video below to learn how to check your du prepaid balance.

Method 3: Using du Mobile Apps (Online Portals)

1. Downloading the DU Mobile App:

• • Open the app store on your smartphone (Google Play Store for Android or App Store for iOS).
  • Search for the “du” app developed by du.
  • Download and install the app on your device.

2. Logging in/Registering:

• • Open the DU app.
  • If you already have an account, enter your login credentials (username and password) and log in.
  • If you don’t have an account, follow the registration process to create a new account.

3. Navigating to the Balance Section:

• • Once logged in, navigate to the main menu or home screen of the app.
  • Look for an option such as “My Account” or “Balance.”
  • Tap on the appropriate option to access the credit section.

4. Viewing Balance Information:

• • In the section, you should be able to see your du account balance displayed.
  • Take note of the credit information provided.

Method 4: Online Account

1. Accessing the DU Website:

• • Open a web browser on your computer or smartphone.
  • Go to the du website (www.du.ae).

2. Logging in/Registering:

• Look for the “My Account” or “Login/Register” option on the website.

• • If you already have an account, enter your login credentials (username and password) and log in.
  • If you don’t have an account, follow the registration process to create a new account.

3. Navigating to Account Details:

• • Once logged in, find the “Account” or “Balance” section in your online account.
  • Click on the appropriate option to access your details.

4. Checking Balance Information:

• • In the account details section, you should be able to view your DU account balance.

Method 5: Dialing Customer Service Number:

1. Dial CSR Number:

• • Dial the customer service number using your phone’s dialer app. It is “800 155” and typically a toll-free or helpline number.

2. Following the Automated Prompts:

• • Listen to the automated prompts and select the option for balance inquiry.
  • Follow the instructions provided by the automated system.

3. Speaking to a Customer Service Representative:

• • If there is an option to speak to a representative, choose that option.
  • Wait for a customer service representative to answer your call.

4. Requesting Balance Information:

• • Once connected to the representative, request your DU account credit.
  • Provide any necessary information or verification as requested by the representative.

5. Receiving Balance Information:

• • The CSR will provide you with your credit information.
  • Listen carefully and take note of the details provided.

Method 6: Using DU Self-service Machines

1. Locating the Nearest Self-service Machine:

• • Find out the nearest DU self-service machine location.
  • Visit the designated location.

2. Inserting DU SIM Card:

• • Locate the SIM card slot on the self-service machine.
  • Insert your DU SIM card into the slot.

3. Choosing the Balance Check Option:

• • On the self-service machine’s screen, select the option for balance inquiry.

4. Viewing Balance Information:

• • The self-service machine will display your DU account credit on the screen.

Method 7: Visiting a DU Store

1. Finding the Nearest DU Store:

• • Search for the nearest DU store or branch location.
  • Visit the store during working hours.

2. Approaching the Customer Service Desk:

• • Once inside the store, approach the customer service desk or counter.

3. Providing Necessary Information:

• • Inform the CSR that you want to check your account balance.
  • Provide any required information or verification as requested.

4. Receiving Balance Information:

• • The customer service representative will access your account and provide your balance information.

How to Check Du Balance Postpaid?

Performing a DU postpaid balance check has never been easier! With DU’s convenient balance check service, you can effortlessly stay updated on your postpaid balance. By simply dialing *135# from your DU mobile number, you’ll receive an SMS in no time with all the details you need. This includes your remaining balance, usage charges, and validity period. Our user-friendly method ensures efficient usage management and keeps you in control of your DU postpaid account. Bid farewell to uncertainty and embrace peace of mind with our reliable balance check service. Give it a try today and experience the convenience of staying connected with your DU postpaid balance.

How to Recharge Du Prepaid Account Balance?

Recharging your Du prepaid account credit is now easier than ever with various options available to suit your convenience. Whether you prefer online quick recharge through the website, using the app, redeeming scratch cards, easy top-up vouchers, and e-vouchers, utilizing payment machines, or initiating credit transfers through the One2One service, Du offers a range of methods to keep your account balance topped up. We have shared the complete details of all of the available methods below. So be sure to choose the method that best suits your needs and enjoy uninterrupted connectivity.

1. Online Quick Recharge through Website:

To recharge your prepaid account balance quickly and conveniently, you can use the Du website. Follow these steps:

1. Ensure you have an active internet connection and a valid payment method.
2. Open your preferred web browser and navigate to the Du website.
3. Look for the “Quick Recharge” option on the homepage or the main menu. Click on it.
4. Select the desired recharge amount or plan from the available options.
5. Enter your prepaid mobile number in the designated field.
6. Choose your preferred payment method (credit/debit card, online banking, etc.).
7. Follow the on-screen instructions to complete the transaction securely.
8. Once the payment is successful, your Du prepaid account balance will be instantly updated.

2. Du App:

The Du mobile application offers a user-friendly interface that allows you to recharge your prepaid account balance wherever you are. Here’s how:

1. Open the du app on your smartphone or tablet.
2. Select the recharge option that suits your needs, such as regular top-up, data bundle recharge, or special promotions.
3. Enter your mobile number in the space provided.
4. Choose the desired recharge amount, postpaid business plans, or prepaid packages from the available options.
5. Review the transaction details, including the selected recharge option and the associated cost.
6. Confirm the transaction and proceed to make the payment through the available payment methods, such as credit/debit card, mobile wallet, or carrier billing.
7. Once the payment is processed, your account balance will be instantly updated.
8. You may receive a confirmation message or email with the details of your recharge.

3. Scratch Cards, Easy Top-up, and e-Vouchers:

Du offers various physical and electronic recharge options, including scratch cards, easy top-up vouchers, and e-vouchers. Follow these steps to redeem them:

1. Scratch cards, easy top-up vouchers, and e-vouchers can be purchased from authorized Du outlets, supermarkets, convenience stores, or online platforms for AED 25 to AED 525.
2. Scratch the designated area on the physical scratch card to reveal the recharge code.
3. For easy top-up vouchers and e-vouchers, the code is usually printed on the receipt or sent to your email or mobile number.
4. Enter the recharge code provided on the scratch card, voucher, or e-voucher in your dial pad as instructed.
5. Once the code is validated, you will be prompted to confirm the recharge amount.
6. Your balance will be updated with the recharge amount specified on the scratch card, easy top-up voucher, or e-voucher.

4. Payment Machines:

Du provides payment machines at various locations. Here’s how to use them:

1. Locate a Du payment machine at a nearby store, kiosk, or partner outlet.
2. Approach the payment machine and select the language preference, if applicable.
3. Follow the on-screen instructions displayed on the payment machine’s interface.
4. Select the “Recharge” or “Top-up” option from the main menu.
5. Enter your mobile number using the machine’s keypad.
6. Choose the desired recharge amount or select from available recharge options.
7. Proceed to make the payment using the accepted methods, which may include cash, credit/debit card, or mobile wallet.
8. Complete the transaction by following the instructions.
9. You will receive an update to your account balance once the payment has been processed.

5. Credit Transfers (One2One Service):

Du provides the One2One service, which allows you to transfer or share your prepaid account balance with other Du users. Follow these steps to initiate a credit transfer:

1. Ensure that you meet the eligibility criteria and understand any associated charges for credit transfers, if applicable.
2. Dial the specific code, i.e., 121 *055xxxxxxx*amount # on your mobile device’s keypad.
3. Confirm the transfer by following the instructions or prompts.
4. Verify the recipient’s mobile number before confirming the transfer to avoid any unintended transfers.
5. Once the credit transfer is completed, you and the recipient will receive a confirmation message with the details of the transaction.

Tips for Using du’s Roaming Services

Roaming services provided by Du ensure that you stay connected even when you travel abroad. To make the most out of these services and avoid any inconvenience, follow these helpful tips.

Before Your Trip:

Before embarking on your journey, there are a few important steps to take to ensure a smooth roaming experience:

1. Before purchasing a roaming bundle package, verify du’s preferred partners in the country you’ll be visiting. This will help you choose the most cost-effective and reliable option for seamless connectivity.
2. Enable the data roaming option on your mobile phone to ensure that you can access mobile data while abroad. Check your phone’s settings or network settings to enable data roaming.
3. Before leaving, send a text message with the word ‘Roaming’ to 5102 to check the status of your roaming connection. You will receive a message with the details of your status, including the availability of services and the applicable charges.

During Your Travel:

While you are traveling, here are 2 important tips to keep in mind for a hassle-free roaming experience:

1. To monitor your data usage, balance, and manage your roaming services, utilize the Du mobile application or visit the online portal at du.ae. These platforms provide real-time information and allow you to customize your roaming settings based on your needs.
2. If your phone gets lost or stolen during your trip, contact Du immediately to report the incident. Call +971555678155 to reach customer service and inform them about the situation. They will guide you on the necessary steps to take to secure your account and SIM card.

General Usage Tips:

Here are some general tips to enhance your roaming experience with Du:

• If you are calling a local number within a foreign country, remember to replace the leading 0 with the country code. This ensures that your calls connect seamlessly. In the same way, when calling back to the UAE, use the number +971.
• To check your voicemail while roaming, dial +971555678161. This will allow you to access your voicemail messages and stay updated on any important communications.
• Roaming data charges can be higher compared to your home network. Monitor your data usage regularly through the Du app or online portal to avoid unexpected charges. Use Wi-Fi whenever available to minimize data consumption.
• Save important contact numbers, such as Du’s customer service and emergency contacts, in your phone before your trip. This ensures that you can reach out for assistance whenever needed.